Refined Palm Oil – Price Is Per Ton

Cancellation / Return / Exchange Policy

We operate under strict quality control and transparent trade practices to ensure fairness for both buyers and sellers.

Order Cancellation

• Orders may be canceled only before processing or production has begun.

• Once processing, packaging, or shipment has commenced, cancellations are not permitted.

• Any cancellation request must be submitted in writing and confirmed by our sales team.

Returns Policy

• Due to the nature of food and agricultural products, returns are accepted only in cases of confirmed quality defects, damage, or shipment errors.

• Return requests must be reported within 48 hours of delivery, with clear photographic or video evidence.

• Returned goods must be unused, unopened, and in original packaging.

• All returns are subject to inspection and approval.

Exchange Policy

• Exchanges are considered only when the delivered product does not match the agreed specifications.

• If approved, we may arrange a replacement shipment or provide a credit toward future orders, depending on availability and agreement.

Non-Returnable / Non-Exchangeable Items

• Products that have been opened, used, or altered

• Orders placed incorrectly by the buyer

• Minor variations in size, color, or taste within industry standards

• Delays caused by shipping carriers, customs clearance, or force majeure events

Shipping & Handling

• Return shipping costs are the responsibility of the buyer, unless the issue resulted from our error.

• Original shipping and handling fees are non-refundable.

Final Resolution

• Once a claim is verified and approved, resolution (refund, replacement, or credit) will be completed within 7–14 business days.

For any cancellation, return, or exchange requests, please contact our customer service team with your order number and supporting documentation.